Why does my content upload fail?

Experiencing issues with uploading content can be frustrating, and we’re here to help you understand the common reasons why your uploads may fail on Knowunity. Below, we outline the key factors that can affect your content upload process.

Common Reasons for Upload Failures

• File Size Limit: The maximum file size allowed for uploads is 50MB. If your file exceeds this limit, the upload will fail.
• File Format: Certain file formats may not be supported. We recommend converting your file to a PDF format for better compatibility.
• Internet Connection: A poor or unstable internet connection can interrupt the upload process. Ensure you have a stable connection when trying to upload content.
• Browser Issues: Sometimes, browser settings or extensions can interfere with uploads. Try clearing your browser cache or using a different browser.

Steps to Resolve Upload Failures

If you encounter an upload failure, follow these steps:

1. Check the file size of your content and ensure it is under 50MB.
2. If the file is too large, consider compressing it using a file compression tool or converting it to a PDF format.
3. Verify your internet connection is stable and try re-uploading the file.
4. If the issue persists, try using a different browser or clearing your current browser's cache.

Still Need Help?

If you have followed the above steps and are still facing issues, please reach out to our support team. We are committed to helping you resolve upload issues as quickly as possible!

Note: Always keep your app updated to the latest version to avoid any compatibility issues.