Why is the Knowunity app not loading?

If you're experiencing issues with the Knowunity app not loading, don't worry—this is a common problem that can usually be resolved quickly. Follow the steps below to troubleshoot the issue:

Check Your Internet Connection

The first step is to ensure that you have an active internet connection. Here’s how you can check:

• Make sure your device is connected to Wi-Fi or mobile data.
• Try opening a different app or website to confirm that your internet is working.
• If you're using Wi-Fi, check if other devices can connect to the network.

Restart the App

Sometimes, simply restarting the app can resolve loading issues. Here’s how to do it:

1. Close the Knowunity app completely.
2. Reopen the app and check if the content loads.

Update the App

Outdated versions of the app can lead to performance issues. Ensure that you have the latest version installed:

1. Go to your device's app store (Google Play Store for Android or App Store for iOS).
2. Search for Knowunity and check if an update is available.
3. If an update is available, download and install it.

Contact Support

If the app still does not load after trying the above steps, please reach out to our support team. To assist you better, include the following:

• A screenshot of the issue you are experiencing.
• The type of device you are using (e.g., iPhone, Samsung Galaxy).

Note: Providing detailed information helps us resolve your issue faster.

We appreciate your patience and are here to help you get back to using the Knowunity app smoothly!