What is a ticket on Knowunity?

A ticket is a way for you to communicate with our support team at Knowunity. When you encounter an issue or have a question, you can submit a ticket, which serves as a formal request for assistance. Our team will review your ticket and respond as quickly as possible to help you resolve your concerns.

Understanding the Ticket System

The ticketing system is designed to streamline communication between you and our support team. Each ticket is tracked and managed, ensuring that your request is addressed in a timely manner. Here’s how it works:

1. Submit a Ticket: Click on the 'Submit Ticket' button in the app or on our website.
2. Provide Details: Fill out the form with relevant information about your issue or question. The more details you provide, the better we can assist you.
3. Receive Confirmation: After submitting, you will receive a confirmation email with your ticket number, which you can use to track the status of your request.
4. Get a Response: Our support team will review your ticket and respond as soon as possible, typically within 24-48 hours.

Why Use Tickets?

Using tickets helps us manage inquiries efficiently and ensures that nothing falls through the cracks. Here are some benefits of using the ticket system:

• Clear communication: Each ticket provides a dedicated thread for your issue.
• Tracking: Easily monitor the progress of your request.
• Prioritization: Our team can prioritize tickets based on urgency and complexity.

Need Help with Submitting a Ticket?

If you're unsure about how to submit a ticket or need assistance, feel free to reach out to our support team directly through the app or website. We are here to help!

For any urgent issues, please mention this in your ticket to expedite the response.