What happens with my ticket?

When you submit a ticket to our customer support team, we want to assure you that your concerns are important to us. Here’s a detailed overview of what happens after you submit your ticket:

1. Acknowledgment of Your Ticket

Upon receiving your ticket, our system automatically generates a confirmation email to let you know that we have received your request. This email will contain a unique ticket number that you can use for future reference.

2. Review and Assignment

Your ticket will be reviewed by a member of our support team. Depending on the nature of your inquiry, it may be assigned to a specialized team member who can assist you best.

3. Response Time

Our goal is to respond to all tickets within 24 hours. However, please note that during peak times, such as weekends or holidays, our response time may be slightly longer. We appreciate your patience during these busy periods.

4. Resolution Process

Once a support team member reviews your ticket, they will reach out to you with the necessary information or solutions to address your issue. If further clarification is needed, they may ask additional questions to ensure they fully understand your concern.

5. Follow-Up

If your issue is resolved, you may receive a follow-up email asking for your feedback on our service. Your input is invaluable in helping us improve our support.

Note: If you do not receive a response within 24 hours, please check your spam folder or reach out to us again.

6. Additional Support

If you need immediate assistance or have urgent concerns, please feel free to contact us directly through our support channels listed on our website.

We are committed to providing you with the best possible support experience. Thank you for choosing Knowunity!